Setting realistic expectations with contact center AI
Game-changing AI use cases for contact center The AI system understands the context of the customer’s query and provides the agent with the most relevant information. Talkdesk Virtual Agent handles common customer queries like orders, returns, and billing. If complex cases require empathy and expertise, the virtual agent seamlessly redirects customers to a human agent. […]
eCommerce and Conversational AI: Choosing the Right Solution
Top 10 eCommerce Chatbot Software for 2024 With Examples One of the initial challenges businesses face is outlining a clear plan and strategy for implementing a chatbot. ECommerce companies need to define the purpose of the chatbot, identify target customer conversations, and establish goals for its deployment. This strategic approach ensures that the chatbot aligns […]
